Santander Consumer (UK) Plc

Financial Ombudsman decision DRN2732202 Upheld

Upheldoutcome, as published by the Ombudsman

£1,344redress stated in the decision

Mon Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Santander has failed in its duty to treat Miss M with the necessary levels of care or diligence.Irresponsible lending

Miss M is a survivor of domestic abuse and was coerced into taking out this creditSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2732202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.