R. Raphael & Sons Limited

Financial Ombudsman decision DRN2709572 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr P complains that R. Raphael & Sons Plc (“R Raphael”) will not compensate him for losses caused by fraudulent use of his Cash Passport card.APP scam refund refused

R Raphael agreed that it should have dealt better with Mr P’s phone callComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2709572.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.