MotoNovo Finance Limited

Financial Ombudsman decision DRN2704631 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Two entries have been recorded on Mr K’s credit file by MotoNovo Finance. It accepts that one of the entries was made in errorCredit file reporting

the finance was unsuitable for him and incorrectly sold to himProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2704631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.