National Westminster Bank Plc

Financial Ombudsman decision DRN2700559 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

she said NatWest hadn’t set up a complaint properly after she’d spent a long time on the phone trying to sort things outComplaint handling

Mrs P complaints about the poor service she received from National Westminster Bank PlcService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2700559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.