Santander UK Plc
Financial Ombudsman decision DRN2692043 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr L complains Santander UK Plc will not refund money which he has lost to fraudsters.APP scam refund refused
Initially, Santander failed to log the complaint as it should and this was not corrected until 15th April.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2692043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.