Santander UK Plc
Financial Ombudsman decision DRN2689686 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Miss K complains that Santander UK Plc will not increase her student current account overdraft.Irresponsible lending
I acknowledge Miss K was given somewhat conflicting information as to her eligibility for a higher overdraft and the steps she would need to take to secure it.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2689686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.