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B&Q Limited
Financial Ombudsman decision DRN2688378 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs W complains that B&Q Plc didn’t tell her finance was available for her kitchen purchase and she lost out financially as a result.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2688378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.