Firstplus Financial Group Plc

Financial Ombudsman decision DRN2685539 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

wrongly began possession proceedings whilst they were still in discussions with it about a payment planTreatment in financial difficulty

Firstplus acknowledged it had given Mr G incorrect information when it told him that agreeing a payment plan would mean it would not begin proceedingsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2685539.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.