MBNA Limited

Financial Ombudsman decision DRN2684919 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jan 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that MBNA Limited has caused two adverse entries to be recorded on his credit fileCredit file reporting

In the light of its poor complaint handling and the distress and upset caused by the additional adverse information on Mr P’s credit file for a number of monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2684919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.