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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN2683583 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mrs L has complained Shop Direct Finance Company Limited shouldn’t have increased the credit limits on her accounts as she couldn’t afford to repay what she owed.Irresponsible lending
how Shop Direct treated her when she fell into financial difficultiesTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2683583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.