Casheuronet UK LLC
Financial Ombudsman decision DRN2679595 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr C and his representative complain about the way Casheuronet UK LLC dealt with his claim that a loan with it had been taken out fraudulently in his name.Complaint handling
Unfortunately, despite having Mr C’s correct address, it sent copies of these letters to the address of the third party who had fraudulently taken out the loan.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2679595.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.