Lloyds TSB Bank Plc
Financial Ombudsman decision DRN2671873 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr W complains that Lloyds TSB Bank Plc has not paid 4% interest on his accountInterest and rates
He also complains about inconsistent information he has been given about the relevant terms and conditions.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2671873.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.