Santander UK Plc
Financial Ombudsman decision DRN2669650 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
placed an adverse notice on his credit file unfairlyCredit file reporting
Santander had no comments to make on my provisional decision... I do not consider that to be either fair or reasonable.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2669650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.