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Monmouthshire Building Society

Financial Ombudsman decision DRN2668969 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

the security procedures were not carried out properly and he was given confidential information by the advisor when he/she hadn’t confirmed to whom they were talkingIdentity checks and access

incorrect advice being given to Mr D that has been accepted by MBS as a failure in serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2668969.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.