Lloyds Bank PLC

Financial Ombudsman decision DRN2660710 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr H complains about two commercial fixed interest rate loans that Lloyds Bank PLC (‘the bank’) made to him in 2011 and 2013. Mr H says the bank didn’t adequately inform him about the features of the loans and in particular about the ‘break costs’ that he might have to pay if he repaid the loans while the interest rate was fixed.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2660710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.