Uncle Buck Finance LLP

Financial Ombudsman decision DRN2657186 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr T complains that Uncle Buck Finance LLP treated him unfairly when he asked to delay one of his loan repayments.Treatment in financial difficulty

Mr T wasn’t happy with the way that Uncle Buck treated him during the call.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2657186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.