Lloyds Bank PLC

Financial Ombudsman decision DRN2641682 Not upheld

Not upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

Sat Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds accepts that it failed to change Miss S’ address on all her accounts when she first asked it to. And it says she didn’t get the service she should’ve been able to expect when she first complained to the bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2641682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.