Yorkshire Building Society

Financial Ombudsman decision DRN2641086 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Data and privacy

In the Ombudsman’s words

Mr I and Mrs P complain that Yorkshire Building Society misrepresented a mortgage product which they applied for.Product mis-sold

At the heart of this complaint though is whether YBS can retain the information Mr I gave it during that call.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2641086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.