Santander Consumer (UK) Plc

Financial Ombudsman decision DRN2623344 Upheld

Upheldoutcome, as published by the Ombudsman

£855redress stated in the decision

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Payment delayed or failed

In the Ombudsman’s words

Mr G, represented by Mrs X, complains that Santander Consumer (UK) Plc (the business) mis-sold him a conditional sale agreement in August 2009.Product mis-sold

He also complains that the money he paid to a debt recovery agent was not paid to the business.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2623344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.