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Automobile Association Personal Finance Limited
Financial Ombudsman decision DRN2611002 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£4,931redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
arrange for the default recorded on Miss F’s credit file to be removedCredit file reporting
AA made more than one mistake and provided confusing figuresComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2611002.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.