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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN2606740 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr B complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) has refused to give him a refund.Product mis-sold
Barclays had offered to pay Mr B £500 for the distress and inconvenience caused to him because of the way it had behaved when initially looking at his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2606740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.