Santander UK Plc
Financial Ombudsman decision DRN2606487 Upheld
Upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr T was provided with incorrect information by the branch that he could cash the replacement cheque, and Santander was at fault in losing the original cheque.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2606487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.