National Westminster Bank Plc

Financial Ombudsman decision DRN2599592 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

a payment to a charitable organisation was unable to be made through National Westminster Bank PLC’s (NatWest) telephone banking facilityPayment delayed or failed

NatWest had made some mistakes and could have handled things betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2599592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.