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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN2594267 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs H says that she didn’t realise that the loan would appear as £14,446.80 on her credit record from the day of the agreement.Credit file reporting

I’ve seen that Clydesdale made an administrative error while handling Mrs H’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2594267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.