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Tesco Personal Finance Limited
Financial Ombudsman decision DRN2592048 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Ms M complains that Tesco Personal Finance PLC (trading as Tesco Bank) didn’t respond to her request for an arrangement to repay her credit card debt.Treatment in financial difficulty
She also says it failed to consider her communication needs.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2592048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.