National Westminster Bank Plc

Financial Ombudsman decision DRN2591059 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr C complains that National Westminster Bank Plc (“NatWest”) has acted incorrectly in its handling of his loans after he began experiencing financial difficulties.Treatment in financial difficulty

Mr C then complained further to NatWest. He said that his repayment proposal was affordable to him and represented the maximum he could offer. He said if NatWest didn’t accept it, and defaulted the accounts, it would receive nothing as he had no tangible assets.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2591059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.