Lloyds Bank PLC

Financial Ombudsman decision DRN2589820 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

I understand Mr and Mrs K may owe money to other people. I believe it is very important they address all their debts in a coordinated manner. Mr and Mrs K may wish to seek assistance from a free debt advice agency. It seems Mr and Mrs K may have serious financial difficulties. So it is particularly important that I remind Lloyds of its obligations to ensure it responds positively and sympathetically to any such difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2589820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.