Motormile Finance UK Limited

Financial Ombudsman decision DRN2587737 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

MMF is aware that this service takes this issue seriously.Complaint handling

MMF were not following Office of Fair Trading guidance on debt collection in not considering Mrs Y’s reasonable requests to be dealt with in writing.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2587737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.