Virgin Money plc
Financial Ombudsman decision DRN2585782 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs G complains the interest rate on two of her Virgin Money plc savings accounts was reduced but she wasn’t told.Interest and rates
Virgin Money accepts it failed to deal with Mrs G’s complaint as well as it could have done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2585782.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.