HSBC Bank plc

Financial Ombudsman decision DRN2578266 Not upheld

Not upheldoutcome, as published by the Ombudsman

£270redress stated in the decision

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains about the poor service she received from HSBC Bank Plc when it dealt with a disputed credit transaction for her.Complaint handling

it could add a note to Mrs S’s file detailing her health conditions, how this affects her on a day to day basis, and how this may affect how she’s able to communicate on the phone.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2578266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.