Santander UK Plc
Financial Ombudsman decision DRN2578253 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mr A complains on behalf of the estate of the late Mr W.Bereavement and power of attorney
Santander had not caused any financial loss to the estate, as the delay in the cheque being made payable to Mrs W was because no payment instruction had been given to Santander.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2578253.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.