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Shawbrook Bank Limited
Financial Ombudsman decision DRN2575140 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
He said Mr Q couldn’t afford the loan and just wanted the solar panels removed. He also raised concerns Genius Energy had never explained how the system would pay for the loan, and that Mr Q only had a modest income at the time of sale.Irresponsible lending
Mr Q has complained about the way Shawbrook Bank Limited (“Shawbrook”) about the way it’s handled a claim he made under section 75 of the Consumer Credit Act 1974 (“s.75”).Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2575140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.