National Westminster Bank Plc

Financial Ombudsman decision DRN2574827 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

it’s concerned adverse information may have been unfairly recorded with credit reference agencies for April 2016Credit file reporting

it was incorrect of NatWest not to remove this signatory when asked to in 2011Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2574827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.