Advantage Finance Limited

Financial Ombudsman decision DRN2571553 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

because of the arrears that had accrued – which were around £2,724 as of 1 December 2017 - an amount equivalent to more than seven payments - it told Mr R it would be repossessing the car.Treatment in financial difficulty

Mr R complains that Advantage Finance Ltd (“Advantage”) sold the wrong model of his car through a hire purchase agreementProduct mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2571553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.