Prestige Finance Limited

Financial Ombudsman decision DRN2560038 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr K feels that Prestige failed to take into account his family circumstances and his financial difficulties which he says made him vulnerable.Treatment in financial difficulty

Mr K complains that Prestige Finance Limited changed their repayment process, which caused him difficulties and resulted in some of his payments not being credited to his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2560038.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.