HSBC Bank plc

Financial Ombudsman decision DRN2546312 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr K complains that HSBC Bank Plc will not refund transactions which were made on his accounts by a third party.APP scam refund refused

I was satisfied, from the evidence, that Mr K’s brother notified HSBC of the misuse of the account on 4 February 2011– but it refused to take any action and sent him away.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2546312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.