Lloyds Bank PLC

Financial Ombudsman decision DRN2541078 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Lloyds accepted it could have done more in dealing with Mr Y’s complaint.Complaint handling

Mr Y complains about the service he received from Lloyds Bank PLC after he moved abroad.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2541078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.