Secure Trust Bank Plc

Financial Ombudsman decision DRN2535281 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss N complains that Secure Trust Bank PLC treated her unfairly and unsympathetically when she was experiencing financial difficulties.Treatment in financial difficulty

I do find that the service Miss N received was poor and that this added to her distress at an already difficult time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2535281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.