National Westminster Bank Plc

Financial Ombudsman decision DRN2534180 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

didn’t reply to their e-mail when they forwarded the suspicious e-mail to its fraud team, and didn’t properly investigate how the marketing e-mail came to be sentComplaint handling

refused to provide a copy of the call unless they paid £10 and made a subject access requestData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2534180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.