Yorkshire Building Society

Financial Ombudsman decision DRN2533495 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Miss H has complained that Yorkshire Building Society won’t close her accounts and allow her to withdraw the funds as it can’t verify her identity.Identity checks and access

Miss H complained to Yorkshire. She says she doesn’t think they’ve acted very sympathetically towards her and have asked her questions they’ve no right to ask.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2533495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.