NewDay Cards Ltd
Financial Ombudsman decision DRN2525564 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs C complains about the length of time NewDay Cards Ltd has taken to credit a payment to her account.Payment delayed or failed
NewDay provided poor customer service (ancillary to crediting her account); such as not calling as promised, giving her the wrong information and asking her to make unnecessary trips to her bank.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2525564.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.