Nationwide Building Society

Financial Ombudsman decision DRN2515773 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Nationwide investigated Mrs J’s complaint and accepted that it hadn’t communicated as clearly as it should have done.Complaint handling

Mrs J says her son wouldn’t have understood the difference between direct debits and regular payments he’d set up using his credit cardSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2515773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.