Firms › Santander Cards UK Limited ›
Santander Cards UK Limited
Financial Ombudsman decision DRN2480405 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
allowed her ex-husband to make a fraudulent claim in relation to one of her accountsAPP scam refund refused
whether it had done anything wrong and whether it had dealt with Mrs T’s complaint fairlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2480405.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.