Moneyplus Group Limited

Financial Ombudsman decision DRN2476685 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs M complains that Moneyplus Group Limited (the business) mismanaged her debt management plan (DMP) resulting in a default being applied to her credit file.Credit file reporting

The business accepts that under its standard processes it should have told Mrs M about the request for increased payments.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2476685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.