Nationwide Building Society

Financial Ombudsman decision DRN2475617 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mrs P rang Nationwide to complain. She spoke to several advisors and was very unhappy with their response.Complaint handling

Mr and Mrs P complained that Nationwide Building Society had sold on their personal data, even though they’d previously asked it not to.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2475617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.