Santander UK Plc
Financial Ombudsman decision DRN2470463 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr C complains that Santander UK Plc gave G misleading information about his accountProduct mis-sold
it’s also clear that the bank failed to do this when dealing with G’s estate.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2470463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.