National Westminster Bank Plc

Financial Ombudsman decision DRN2464064 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr R complains that National Westminster Bank Plc (“NatWest”) applied a default to his credit file without issuing a default notice.Credit file reporting

And he’s also unhappy that he was told partially settling his debt wouldn’t affect his credit score.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2464064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.