TSB Bank plc

Financial Ombudsman decision DRN2463208 Not upheld

Not upheldoutcome, as published by the Ombudsman

£78redress stated in the decision

Thu Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Miss K complains that issues with TSB Bank plc’s IT system limited access to her bank account and led her to see someone else’s personal information.Identity checks and access

In late April 2018, TSB experienced issues with its IT systems. As a result of this many of its customers were unable to access accounts online or over the phone.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2463208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.