Lloyds Bank PLC

Financial Ombudsman decision DRN2462713 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms R complains about a personal loan she took out with Lloyds Bank PLC. She says it was mis-sold and that Lloyds didn’t treat her fairly when she experienced financial difficulty.Treatment in financial difficulty

Lloyds was obliged to treat Ms R positively and sympathetically when she experienced financial difficulty. It also should have taken account of any health issues and adjusted its approach accordingly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2462713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.