Lloyds Bank PLC

Financial Ombudsman decision DRN2457112 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Fri Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Lloyds told Mr L that it wanted him to repay his business overdraft when it was due for renewal.Irresponsible lending

Lloyds has accepted it didn’t explain things properly in its final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2457112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.